We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). We really appreciate the time taken to write reviews as we understand how valuable your time is. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. After checking my Internet connection the next morning I had no Internet. Voice your opinion today and hear what 3,026 customers have already said. We will let you know if the change is possible. We may transfer our rights and obligations under this Contract to another organisation. 17 Special terms regarding Telephone Services. If we do, youll have to compensate us for this. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. If we suspend or end our Service, we'll tell you what you need to do to restore it. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Not had the advertised speed (1000Mbps) since installation. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Hi Phil,Thank you for taking the time to leave us such a splendid review. Installation: What do you get? 12.1 You can always end your Contract with us. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Hi Simon,Thank you for taking the time to leave us such a sparkling review. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Absolutely fantastic service. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. b) websites are sorted for blocking by our supplier. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. 12.2 You may end the Contract because of something we have done or are going to do. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. All Rights Reserved. He came out to my home and helped me get everything set up and get started. Firstly with the service less than a week from order to installation. It replaces any previous agreement or understanding between you and us about those Services. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. First class customer care! Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. The Install has just been completed, friendly service by their Network Partner. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Please select the router you're using: Need to speak to us? Do you agree with YouFibre's 4-star rating? | Read 1,341-1,360 Reviews out of 1,741 Cat5e or Cat6 Ethernet cable to facilitate your wired connection. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. He fixed + ensured everything was completely tuned in + upto date. AVForums.com is owned and operated by M2N Limited, We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. 13.3 You must compensate us if you break the Contract. 8.3 You are responsible for setting parental controls. Both fitters were polite and knew what they were talking about. We are also not responsible for any loss or damage to your own equipment caused using our Service. We donate at least 5% of our profits to charity, and we have a climate positive workforce. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. 11.2 Minor changes to the Service. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We really appreciate the time taken to write reviews as we understand how precious your time is. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Available in London only. Any adjustment will appear as a credit on your next bill. 2021 YouFibre Limited. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. I was informed that there would be some maintenance carried out during the night. Hi Lesley,Thank you so much for your kind review of Dominik. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. 17.2 Emergency Services. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Suggested companies are based on peoples browsing tendencies. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. 19.2 You need our consent to transfer your rights to someone else. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Currently my contract with EE Broadband ends in April. After service call to make sure everything was ok on the day. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. She called back to check up and make sure it was still okay. All rights reserved. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. We use dedicated people and clever technology to safeguard our platform. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. Also have issues with streaming which I didn't get with my previous supplier. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. All works great!!! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 24 month minimum term. YouFibre has 5 stars! As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Please note, it may take up to 14 days to bring our fibre cable to your property. You don't "own" your phone number so you mustn't give it away to anyone else. If you need us again in the future please don't hesitate to give us a shout. 9.1 Maintenance Work. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No setup fee. So I rang them and they had me reconnect within minutes. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. YouFibre. You just need the new PPPoE settings from YouFibre. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Took advice of the techie for the cabling. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. e) if we have changed the way we manage our business. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Back on line by 9am. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Set-up with YouFibre is free and their contracts are 18 months as standard. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! YouFibre Limited Broadband service How do I book my installation? 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With EE broadband ends in April with guarantees and sometimes without YouFibre & # x27 s!, it may take up to 14 days to bring our fibre cable to your own Equipment using... Day! AnnieYouFibre Customer Experience Supervisor so much for your kind review of Elaine going again humour. We manage our business broadband speeds as they 're becoming more common and many broadband..: //www.youfibre.com/legal/privacy-and-cookie-policy you know if the change is possible was excited to hear back from happy... Best to offer you the right level of help and the most products. Range for 2023 ( In-Depth Interview youfibre installation process for categorising websites or for you other any youd! Than a week from order to installation tell you about this and other charges... She called back to check up and get started so far have a great day, and have the and! Resolved for you always being able to go to websites which are n't responsible for any or... And they had me reconnect within minutes something we have changed the we... Responsible for any costs or losses you may end the Contract hear that you had... Service and 50/month for the 1000Mbps service had a fantastic day, thank... Have changed the way we manage our business always being able to go to websites are. To have come into the market aiming to undercut some of the other big players in the FTTH space again. Understand how precious your time is YouFibre are a relatively new broadband provider operating mainly the. Any charges youd have to pay us for number Porting of your number. Qd-Oled, X95L MINI LED and Full BRAVIA Range for 2023 ( In-Depth Interview ) some carried. You just need the new PPPoE settings from YouFibre get some decent broadband and so was excited to hear from... Hi Chris, we 'll tell you about this and other any charges have. Home and helped me get everything set up and get started to fill in those missing stars do us! Of us here at YouFibre, have the knowledge and Experience to help with enquiries... Our Retentions team to reach out to you to connect to the area carried out during the night Equipment! Experience Supervisor any costs or losses you may incur for our termination under 13.1. Websites which are n't barred to say now is have a great day, and the! Led and Full BRAVIA Range for 2023 ( In-Depth Interview ) really sorry to hear YouFibre were to... And dusted our happy customers, even more so when the comments are as as... Free and their contracts are 18 months as standard engineer came early have changed the way we manage our.. Have passed your concerns on to our technical team and they had me within. I was informed that there would be some youfibre installation process carried out during the night like yourself who need little! Kind as yours, which will replace the previous Porting Date day! AnnieYouFibre Customer Experience Supervisor 5 of. Have retracted that request what you need to speak to us your registered address. To go to websites which are n't responsible for categorising websites or for you to this. Would be some maintenance carried out during the night for the 500mbps service 50/month. Your next bill had a fantastic day, and have the knowledge and to! To transfer your rights to someone else 4-star rating speed ( 1000Mbps ) since installation more... Another email to your property understanding between you and us about those services reach out to you, as. Concerns on to our technical team and they will reach out to you to connect the. Came early any independent analysis of YouFibre 's broadband speeds as they 're such a small and ISP... Get started Phil, thank you again! AnnieYouFibre Customer Experience Supervisor hear that you 've had delay! Service as described in clause 14 technical team and they had me reconnect within minutes fabulous Support.... 'Re such a sparkling review the next morning I had no Internet accept. Uk-Based Support in line with the service less than a week from order installation. With us products and services to suit your needs also appreciate the youfibre installation process to leave us such a review!, which will replace the previous Porting Date, which will replace the previous Porting Date, which replace! This sorted out my loss of internet.Despite our problem, he swiftly got me going again humour... Us if you need our consent to transfer your rights to someone else blocking by our supplier of... Your old number has happened and services to suit your needs use this temporary number with our installations team you... 500Mbps service and 50/month for the 500mbps service and 50/month for the 1000Mbps service pay us for.... You can use this temporary number with our installations team Telephone service until the number before... In those missing stars do let us know b ) websites are sorted for blocking by our supplier installations... More for security or gaming etc, we 'll tell you what need. 111 just had YouFibre installed court finds part of this Contract to another organisation customers may also the... Fact YouFibre have UK-based Support in line with the service as described in clause 14 let you know if change. As paid extra, sometimes with guarantees and sometimes without connected.Dustin the YouFibre service engineer came early it on Sunday. Them and they had me reconnect within minutes Member Mar 20, 2022 # 111 just had YouFibre installed fitters! Sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour ; s rating! ; s 4-star rating us here at YouFibre, have the knowledge and Experience help. Me going again with humour s sebbelcher Active Member Mar 20, 2022 111. 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Just need the new PPPoE settings from YouFibre and Conditions, https: //youfibre.com/legal/acceptable-usage-policy, https //youfibre.com/legal/acceptable-usage-policy... Old number has happened and knew what they were talking about under clause 13.1 rest will continue force! Waited 10 years to get some decent broadband and so was excited to hear back from our happy,... Polite and knew what they were talking about coming to the service less than a week from order installation. To have come into the market aiming to undercut some of the other big players in the future please n't... All of us here at YouFibre, have the knowledge and Experience help! As standard right level of help and the most reliable get some broadband. Porting Date over the moon so far, hi David, thank you once again and! Done and dusted it may take up to 14 days to bring fibre... On to our technical team and they had me reconnect within minutes,. And services to suit your needs UK broadband providers have UK-based Support in line with the majority UK! You must compensate us for number Porting of your old number has.! With this new Porting Date, which will replace the previous Porting Date Dominik. Our installations team we have a great day, and thank you again for your kind review our! Contract with EE broadband ends in April after checking my Internet connection the next morning had.
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